Cancellation and Refund Policy

Shuzlan Energy provides best in class electric vehicle charging services for its customers. Our focus is on complete customer satisfaction. In an unfortunate event, if you are not satisfied with the services provided, we have the following refund and cancellation policy.

Cancellation Policy:

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Customer can book Instant EV Charging slots for charging their Electric Vehicles by using Shuzlan
Energy Application
Please note that for the booked slots, chargers will be reserved under your name and will not be
available to any other customer for 30 mins from the booking time.
If the customer doesn’t reach the station within 30 min time, the reservation will be automatically cancelled
No amount is deducted during booking or cancellation of EV charging station time slot.

Refund Policy:

In case of deletion of customer account by the customer, the balance wallet Amount can be
refunded by Shuzlan Energy.
For Refund Customer need to start the Email communication with the support team.
In the email, the customer should give all the details, including name, phone Number, Email ID,
Customer number, Balance wallet Amount, Date of Deletion of Account, Reason of Deletion, and
the Bank Details for the customer (Require for Bank Transfer).
The email ID for sending manual refund is support@shuzlanenergy.com
After receipt of communication from the customer, Shuzlan Energy will refund the Wallet
balance amount to the customer through the bank transfer within 10 working days.

If you have any questions regarding our Cancellation and Refund policy, please contact us:
Email: support@shuzlanenergy.com
Phone No: +91 9903390331
The email ID for sending manual refund is support@shuzlanenergy.com
Company Address: 348/349 B wing, Orchard Mall,
Royal Palms, Aarey Colony,
Goregaon East, Mumbai 400065.